Frequently Asked Questions
Everything you need to know about shopping with Step One.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, some items like intimates may be subject to specific return conditions.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring according to our diagrams to ensure the perfect fit, as sizing can vary slightly between different collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay and Klarna.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package's journey.
Are Step One products sustainably made?
We are committed to ethical fashion. Our products are manufactured in certified factories using high-quality materials designed for durability and a reduced environmental footprint.